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Privacy Policy for Ghadeer Soft

At Ghadeer Soft, accessible from www.ghadeersoft.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Ghadeer Soft and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you for customer service and support
• Send you emails and updates
• Find and prevent fraud

Log Files

Ghadeer Soft follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data
• The right to rectification – You have the right to request correction of inaccurate information
• The right to erasure – You have the right to request deletion of your personal data
• The right to restrict processing – You have the right to request restriction of processing
• The right to object to processing – You have the right to object to our processing
• The right to data portability – You have the right to request data transfer

Children's Information

Ghadeer Soft does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately.

Shipping Policy

All our products are supplied online. If we have products that need shipping, the following terms apply:

Processing Time

Please allow 3-7 business days of processing and production time for your order to ship out.

Shipping Time

• Average transit times to Saudi Arabia: 10-24 Business days
• Average transit times International: 20-35 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.

Order Cancellation

You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it. If the item has already shipped, please contact us.

Incorrect Address

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information within 24 hours.

Damaged Items

We ship every item with extra padding. Despite this, around 1 in 1000 products arrives damaged. If your item arrived damaged, please contact us with your order number and a picture of the damaged product.

Return and Refund Policy

Last Updated: January 7, 2025

Thank you for shopping at www.ghadeersoft.com. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

General Return Policy

If the product you have received is defective or of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

Products that are bought from Physical Stores cannot be returned. All items purchased online are eligible for return if conditions are met.

Refund Policy

In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

Requirements for refund:

• Product must have the receipt or proof of purchase
• Product must be in original condition
• Return initiated within 30 days

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase within 5-7 business days.

How to Initiate a Return

If you have a request for return, refund, or exchange, please contact us through:

• Email: [email protected]
• Phone: +966 50 123 4567

You will be updated on your return status through email, provided that contact information is recorded with us.

Contact Information

For any questions about our Return & Refund Policy, please contact us at [email protected]